Shipping policy

Shipping Policy

Welcome to IDYLL LIVING! We are fully committed to running a seamless, highly efficient, and completely transparent international order fulfillment system for our global shoppers. To ensure full clarity regarding how your package moves from payment verification to final delivery, please read our official Shipping Policy below:

1. Zero-Cost Worldwide Shipping Commitment
We operate on a transparent pricing structure with zero hidden delivery fees:
* Universal Free Delivery: Every order processed through our platform includes 100% complimentary standard cross-border shipping to any location worldwide, with no minimum cart thresholds or destination charges.

2. Warehouse Preparation & Release Window
* Confirmed transactions undergo internal validation, product quality checks, and export-grade protective packaging over a period of 1 to 3 business days (excluding weekends and official regional holidays).
* An automated dispatch notice containing active logistics details will be transmitted directly to your registered email the moment your parcel transfers to our international transport partners. During peak shopping seasons or global transit bottlenecks, processing times may extend slightly. If an extraordinary delay impacts your shipment, our customer desk will notify you directly via email at crrbwweby@hotmail.com.

3. Estimated Cross-Border Delivery Schedules
We collaborate with established international courier networks to carry out worldwide delivery. Typical transport durations (calculated after consignment departure from our facility) fall within the following windows:
* Core Markets (USA, UK, Canada, Australia, etc.): Estimated 7 to 15 business days.
* Other Global Destinations (Rest of World): Estimated 10 to 20 business days.

Note: Arrival estimates serve as operational targets and cannot be unconditionally guaranteed due to potential customs clearance hold-ups, destination postal efficiency, or adverse weather conditions.

4. Real-Time Transit Tracking & Status Updates
* As soon as your order leaves our facility, a unique tracking code paired with a direct digital portal link will be delivered straight to your email address.
* Please grant international logistics databases 24 to 48 hours to index transit entries and display updated tracking movements online.

5. Customs Clearances & Import Tariffs
* IDYLL LIVING exercises no authority over, and accepts zero legal or financial responsibility for, local border holds, import tariffs, or entry processing charges levied by your home government.
* Any external financial obligations incurred upon package arrival (such as import VAT, customs tariffs, or local administrative fees) remain the exclusive responsibility of the importer (the customer). We advise checking your national import limits prior to purchasing.

6. Lost Consignments & Damaged Goods Policy
* In the rare event that a consignment is officially marked as lost in transit or arrives with visible product damage, please reach out to our support department right away at crrbwweby@hotmail.com.
* We kindly request that you retain all original outer packaging and take high-resolution photos displaying the damaged merchandise. Share these along with your order code via email so we can instantly organize a free replacement package or execute a full refund.